Check-in takes place between 16:00 and 22:00. Any check-in outside of these hours must be done by prior arrangement. If that is the case please contact us.
After 00:00 no check-ins are done.
Check-in that is not done until 00:00, will be treated as a no-show-up, granting us the right to charge the reservation as such.
For legal and security reasons, the data of all occupants of each room are recorded, and they must be accompanied by an identification document with photo at the time of check-in. Under no circumstances should the maximum number of occupants in each room be exceeded.
Rooms must be vacated by 12:00 noon on the day of departure. If the room is not vacated by 12:00 on the day of departure, we are entitled to charge 50% of the price of one night. If the room is vacated only after 2 pm, the total price of one night will be charged.
Reservations made directly with our services, in person, by email or by phone, will only be accepted after receipt of payment confirmation by bank transfer or MBWAY.
The reservation is considered confirmed when you have received written confirmation. When confirmed, your reservation is absolutely secure. All your personal data will be received and processed securely.
Guesthouse Eça Agora! is only responsible for payments related to the services it makes available directly, and reservations with other partners are subject to their regulations. All payments for accommodation and other services can be made in cash, via MBWAY, REVOLUT or in advance via bank transfer.
Cancellation and subsequent confirmation requests must be made in writing, with the respective date and time.
If the reservation is canceled up to one week (7 days) before the arrival date, no penalty will be charged.
No cancellation will be permitted after check-in.
In case of premature departure, the customer will not be entitled to any refund. Changes to original reservations are subject to availability, but will not incur any administration fee.
If the need arises to cancel the reservation due to Eça Agora! Responsibility, as long as the cause of the cancellation does not come from the respective guest, the guest will have a full refund of the payments made until then. From that moment Eça Agora! will have no further liability to the guest arising from such cancellation. We will, however, use all reasonable efforts to try to relocate any reservation confirmed and canceled by us to an alternative location similar to our standards.
All kids are more than welcome! All children under 2 enjoy free stay.
If there is no possibility of placing an extra bed or cot in the room, all children under 3 years of age enjoy free stay when using the existing bed.
Adults and children from 3 years old will be charged EUR 20 per night for an extra bed *.
All persons under the age of 16 must be accompanied by an adult and must be supervised by the adult at all times during their stay.
The extra bed or cot will only be available upon request and must be confirmed at the time of booking.
* Rooms equipped with extra bed: EGYPT and THE MAIAS.
No pets are allowed.
Guests are required to behave appropriately at all times of their stay and in accordance with the procedures and / or requests of those responsible for the conduct and respect for the property of Guesthouse Eça Agora !, its employees and customers, taking into account your health and safety.
Guests are kindly asked not to disturb the comfort of the other guests, the good functioning of Eça Agora!, or at any time to offend customers or employees. In that case we reserve the right to refuse accommodation or any other services, as well as to remove the guest or any of the members causing the disturbance that, in our opinion, has violated any rule. When this is the case, Eça Agora! will have no obligation to reimburse the guest for lost accommodation, services or any other loss or expense incurred.
It is strictly forbidden to take or use any of the objects or utensils available in rooms outside Eça Agora !. In the case of theft of any object or utensil, Eça Agora! reserves the right to charge the value of the respective parts.
The customer is responsible for all damages incurred in the rooms or in the house caused by him, his guests or any other person for whom he is responsible.
Guests are kindly asked to keep silence between 10 pm and 9 am.
Eça Agora! reserves the right to terminate the contract without prior notice if the guest uses the rented rooms for any other purpose that does not comply with the requirements described in these Terms & Conditions. In this case, the total amount of the initial agreement will be charged.
While there is an effort to ensure that all information in our advertising material is correct at the time of printing, we reserve all rights to change, replace or withdraw any service, installation or amenity, at any time, without notice and only if required.
We are not responsible for the loss or damage of any property left at Eça Agora! Guests can use the wireless broadband service for free, but we will not be responsible for any loss of service or damage to computer data.
We are not responsible for any damage to the vehicles of customers or visitors parked in locations adjacent to Eça Agora !
Under no circumstances should the room be rented.
No liability will be assumed for the loss of money or valuables.
Unless any kind of negligence on our part is proven, Eça Agora will not be responsible for damages to people, or any property, of any customer or visitor to the rooms or general facilities.
Entry keys must be returned at the time of departure; in case of loss, € 25 will be charged per item.
Eça Agora! have a non-smoking policy.
Hereby, the customer assumes and warrants that he will not maintain the following situations in any of the guesthouse areas:
The client for this information guarantees that he will not use the room for any purpose that is illegal.
This agreement is subject to Portuguese law.
The guesthouse Eça Agora! stresses that the privacy of your personal data is very important. Your personal information will be added to our database, but will not be shared with third parties.
There is a complaints book in the building.